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The Apollo Clinical Excellence (ACE) Model has been conceived by the Apollo Hospitals group in order to ensure that international healthcare standards are met and maintained across all the hospitals in the group. This ensures meeting the world's highest benchmarks for key patient care parameteres such as mortality, safety, infection control and surgical outcomes.
Concept of ACE
The key areas that determine the quality of services provided at a healthcare facility are -
- Clinical professionals
- Support personnel
- Equipment
- Patients
- Environment of care
The following parameters are taken into consideration in rating the quality and standards of the hospitals within the group.
- Quality Indicators of clinical processes, outcomes and infection control
- Analysis of Sentinel events and Root Cause Analysis
- Clinical staff credentials, appraisals, privileging for senior staff, job descriptions for junior staff and training of all in resuscitative techniques
- Collaborative governance through multi-disciplinary committees
- Effective utilization of resources through implementation of clinical pathways
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